
Business Development Senior Executive
5 hours ago
VAC9505 - Sr. Executive, B2B Support / Fast Telco Subsidiary of Ooredoo Kuwait
This position involves providing technical assistance and support to customers through various channels, ensuring timely resolution of issues and delivering excellent customer experience.
The role requires the ability to troubleshoot and resolve complex technical problems related to DSL, GPON, Fiber, 4G, and Wireless subscriptions.
Key Responsibilities:
- Provide efficient support for customers over the phone with a focus on first call resolution.
- Escalate unresolved cases to relevant departments as per Call Center procedures.
- Collaborate with teams to ensure prompt resolution of customer complaints.
- Identify and escalate critical situations requiring immediate attention.
- Ensure accurate ticket closure and provide detailed information to customers.
- Maintain high levels of customer satisfaction through effective communication and issue resolution.
- Respond to customer inquiries via email and other communication channels.
Requirements:
- Degree in Computer Science, Engineering, or a related field.
- Excellent problem-solving and analytical skills.
- Proficiency in English and Arabic languages.
- Familiarity with customer service practices and Call Center processes.
- CCNA certification (mandatory).
- CCNP certification (preferred).
- Experience with advanced routing and switching knowledge.
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