IT Support Specialist
3 days ago
We are seeking an experienced IT Support Specialist to join our team at Vectrus, Inc. As a key member of our global enterprise solutions team, you will be responsible for providing technical support and services to our clients across the globe.
Job Description
The ideal candidate will have a strong background in IT systems and networks, with experience in troubleshooting and resolving complex technical issues. You will work closely with our clients to understand their technical needs and provide tailored solutions to meet those needs.
Responsibilities
Provide enterprise-level technical support and non-technical support regarding IT service requests
Serve as an escalation point for application support and troubleshooting
Provide feedback and analysis of technical/non-technical events to internal leadership and Watch Officers
Maintain a high degree of customer service during all support interactions and adhere to all service management principles
Requirements
At least one (1) baseline certification and one (1) computing environment (CE) certification
Authorized certifications for this job title include IAT Level: IAT II, Cisco: CCNA Security, CompTIA: CASP+, GIAC: GCED, and more
Proficient with various management tools for daily operations, including BMC Remedy (ITSM), Defense Enterprise Provisioning Online (DEPO) web portal, DISA Alternate Credentials for Disadvantaged Users (ACDU) SharePoint, and Active Directory (AD)
Benefits
Competitive salary of $100,000 per year
Company-paid housing and transportation
Completion bonus and tuition reimbursement program
Opportunity to work with a leading provider of IT services to the U.S. government
About Vectrus, Inc.
Vectrus is a leading provider of IT services to the U.S. government, with a history of delivering innovative solutions to meet the evolving needs of our clients. We value diversity, inclusion, and teamwork, and offer a competitive salary and benefits package to our employees.
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