IT Support Specialist for Global Operations
4 days ago
Vectrus is a leading provider of mission-critical services to the US government and other organizations. Our company has 16,000 employees worldwide and generates $3.9 billion in revenue annually.
We are currently seeking an IT Support Specialist for Global Operations to join our team. This position offers a competitive salary of approximately $90,000 per year, depending on location and experience.
The ideal candidate will have excellent technical skills, including certifications such as CCNA Security, CompTIA CASP+, and MCSE: Cloud Platform and Infrastructure. The role requires strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Responsibilities include:
- Providing enterprise-level technical support and non-technical support regarding ITSM incident requests
- Serving as an escalation point for application support and troubleshooting
- Providing guidance and direction in the resolution of escalated issues and complex production, application or system problems
- Collaborating with internal leadership and Watch Officers to analyze and resolve technical/non-technical events
The successful candidate will also be responsible for:
- Maintaining situational awareness of Authorized Service Interruptions (ASIs) within the area of responsibility
- Performing tasks related to Active Directory management, including creating, modifying, deleting user and computer objects, and groups
- Creating Site Operating Procedures (SOPs) and Technical Training Procedures (TTPs) for standardization and process improvement
We offer a comprehensive benefits package, including company-paid housing and transportation, a completion bonus, and tuition reimbursement program. Additionally, Vectrus is committed to an inclusive and diverse workplace that values and supports the contributions of each individual.
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