IT Support Specialist for Global Operations

2 days ago


Kuwait City, Al Asimah Vectrus Full time
About Us

Vectrus is a leading provider of mission support services, bringing over 120 years of expertise to the table. Our company is committed to delivering high-quality solutions that integrate physical and digital infrastructure, improving security, streamlining logistics, and enhancing readiness.

Job Overview

We are seeking an IT Support Specialist to join our team in $3.9 billion revenue-generating organization. This role will be responsible for providing technical support and troubleshooting services for core enterprise systems and services.

Key Responsibilities:
  1. Provide monitoring and support for core enterprise systems and services.
  2. Conduct basic troubleshooting of incidents and requests reported to the RCC-SWA.
  3. Initial assessment, triage, research, and resolution of incidents and requests regarding the use of services.
  4. Analyze, record, report, and monitor Authorized Service Interruptions (ASIs) of Defense Information Systems (DISA) and CENTCOM facilities.
  5. Interpret network topology and identify Hazardous Conditions (HAZCON) within the Southwest Asia AOR.
Requirements
  • Certified at the associate specialist level in multiple disciplines of systems or networks and security (e.g., MCSA & CCNA-Security).
  • Ability to clearly document all activities throughout the duty shift that impacts Theater Operations.
  • Maintain a high degree of customer service during all support interactions.
  • Proficient with various management tools for daily operations, including BMC Remedy (ITSM), Defense Enterprise Provisioning Online (DEPO) web portal, DISA Alternate Credentials for Disadvantage Users (ACDU) Share Point, and Active Directory (AD).
Benefits

This position offers company-paid housing and transportation, a completion bonus, and tuition reimbursement program. Salary: $[Salary Estimate] per annum, based on industry standards and location.



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