Customer Support Specialist

2 days ago


Kuwait City, Al Asimah Automated Services Network Co. Full time

Overview:

Automated Services Network Co. is seeking a highly skilled Customer Support Officer to join our team in Kuwait City. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through various channels.

Responsibilities:

  • Engage with customers via phone, email, and chat to resolve issues and answer inquiries.
  • Work closely with the IT, Finance, and Operation teams to ensure seamless communication and reporting.
  • Process payments accurately and efficiently.

Qualifications:

  • Bachelor's Degree in a relevant field or equivalent experience.
  • Excellent written and verbal communication skills in English and Arabic languages.
  • Ability to work effectively in a fast-paced environment with a focus on performance metrics.
  • Minimum 2-year experience in customer-facing roles or similar environments.
  • Experience working with ticketing systems.


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