Technical Support Specialist

3 days ago


Kuwait City, Al Asimah V2X Full time
Job Description

The Technical Support Specialist at V2X provides technical software, hardware, and network problem resolution to all computer users. The role involves applying understanding and knowledge of information systems products and services in a service center environment. This includes performing question/problem diagnosis and guiding users through step-by-step solutions.

The ADPE Technician maintains, operates, and upgrades all Automation Data Processing Equipment (ADPE), currently consisting of servers, PC systems, laptops, printers, DSN phones, and small peripheral items. Responsibilities include providing support to users with non-secure internet protocol routing network (NIPRNET or NIPR) issues, serving as a single point of contact for user status inquiry, and installing new versions, updates, service packs, or replacement parts for all supported ASG-KU equipment.

The ideal candidate should have strong customer service experience and the ability to communicate technical information effectively. Additionally, they should be able to troubleshoot systems hardware and software issues to full resolution.

This position is physically located in Kuwait in support of LOGCAP. The employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.



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