Telecommunications Support Specialist

1 day ago


Kuwait City, Al Asimah Nasco General Trading & Cont Full time

Overview

Nasco General Trading & Cont is seeking a highly motivated Telecommunications Support Specialist to join our dynamic team. In this role, you will be responsible for delivering exceptional customer service, troubleshooting technical issues, and providing support for our products and services.

Key Responsibilities

  1. Respond to customer inquiries via phone, email, or chat
  2. Analyze and resolve technical issues in a timely and efficient manner
  3. Communicate complex technical information in a clear and concise manner
  4. Maintain accurate records of customer interactions and issue resolutions
  5. Collaborate with internal teams to resolve issues and improve processes
  6. Participate in training and development programs to enhance technical skills
  7. Adhere to established quality standards and procedures
  8. Be available to work flexible hours, including evenings and holidays

Requirements and Skills

  • Strong understanding of telecommunications systems and technology
  • Excellent problem-solving and analytical skills
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Team player willing to collaborate with colleagues
  • Proficient data entry and typing abilities
  • A minimum of a high school diploma
  • At least 2 years of experience in a technical support role


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