
Customer Experience Manager
1 week ago
Deliveroo: A Fast-Paced and Innovative Company
We are seeking a skilled Customer Experience Manager to join our marketing team. As the voice of Deliveroo when speaking with customers, you will be responsible for creating targeted campaigns across customer segments.
Your primary focus will be on developing effective marketing initiatives that contribute to our KPIs of increasing consumer engagement. You will work closely with local, regional, and global marketing teams to deliver meaningful results to our customers.
Key Responsibilities
- Collaborate with cross-functional teams to drive email marketing strategies and execute end-to-end delivery of emails, push-notifications, and in-app messages.
- Develop, deploy, and own local experiments to develop CRM best practices and optimize email templates, content, and customer initiatives.
- Proactively communicate with stakeholders to manage workloads and deadlines efficiently.
- Drive test and learn strategies to improve email performance and create email best practice.
Requirements
- A minimum of 1 year of experience in email application.
- Highly computer literate with HTML familiarity and data visualisation tools (Looker experience preferred).
Why Choose Us?
At Deliveroo, we value talented individuals who help us answer complex questions and solve challenging problems. Our algorithms match millions of customers with restaurants and riders within milliseconds, and we strive for transparency in our decision-making process.
We offer a comprehensive compensation package, including a competitive salary, annual cash bonus, relocation support, and share awards. We prioritize employee welfare, providing excellent learning opportunities and access to our learning platform, RooLearn.
Benefits
- Free Deliveroo Plus: free delivery and special offers.
- Breakfast, snacks, and drinks available in our office.
- Twice monthly lunch allowance.
- Paternity and maternity benefits.
- Excellent learning and development opportunities.
- Access to RooLearn, our learning platform.
- 30 days annual leave.
- One day of paid leave per year to volunteer with a registered charity.
- Flight ticket allowance towards a flight to your home country for expatriate employees.
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