Customer Experience Success Strategist

1 week ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Unlocking Business Potential

At HealthCare Dynamics Gen. Trading Company W.L.L., our Customer Experience & Success (CE&S) organization is dedicated to empowering customers to accelerate business value through exceptional customer experiences.

Key Objectives
  • Establish foundational relationships with key customer stakeholders and technical professionals to ensure quality solution delivery and health.

We're seeking a highly skilled Cloud and IT Service Management professional who can help our strategic enterprise customers unlock the full potential of Microsoft's products and services.

Responsibilities
  • Customer Relationship Management
    • Collaborate with account teams to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
  • Customer Success Leadership - Delivery and Program Management
    • Support program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities.
Requirements

To be successful in this role, you'll need:

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience
Preferred Qualifications
  • 5+ years relevant work experience within customer industry
  • Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
  • Project Management Institute (PMI) or equivalent Project Management certification


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