Customer Experience Strategist

7 days ago


Kuwait City, Al Asimah RTC1 Recruitment Services Full time

Job Overview:

RTC1 Recruitment Services seeks a highly skilled Customer Experience Strategist to join our team. The successful candidate will be responsible for developing and executing CRM strategies to enhance customer retention, engagement, and acquisition across unique restaurant concepts.

Key Responsibilities:

  • Design and implement CRM strategies to increase customer loyalty and retention.
  • Develop and manage loyalty programs that meet the needs of diverse customer segments.
  • Analyze customer data to inform marketing decisions and improve program performance.
  • Collaborate with internal stakeholders to ensure seamless execution of CRM initiatives.

Requirements:

  • Minimum 3 years of experience in a similar role within the restaurant sector.
  • Bachelor's degree in Marketing, Business Administration, or related field.
  • Technical proficiency in CRM software, loyalty platforms, and data analysis tools.
  • Experience working in Kuwait is highly preferred.


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