
Customer Experience Professional
7 days ago
Ooredoo Kuwait seeks a skilled Customer Experience Manager to drive the customer experience agenda and implement a consistent and delightful experience across all touch points.
The successful candidate will be accountable for differentiating Ooredoo Kuwait's experience from reference competitors on ease, simplicity, and uniqueness of experience.
Key Responsibilities:- Develop and align the Customer Experience strategy and Roadmap with business functions.
- Liaise with stakeholders in the implementation of CE strategy and Roadmap.
- Determine and deploy Voice of Customer at all touch points, consolidate reports, and establish cross-functional working forums.
- Apply outside-in design philosophy across all functions by leveraging internal and external insights.
- Establish and execute Customer Experience forums with top management, review and assess multiple user experiences across Ooredoo various touch points.
- Conduct regular reviews on company-wide customer-facing processes impacting the customer experience.
- Support execution of Customer Experience improvement plans and customer journey deployments.
- Be an expert on in-channel and cross-channel experience definition and delivery.
- Drive cultural transformation initiatives to support change.
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