Director of Customer Experience

2 days ago


Kuwait City, Al Asimah Future Careers Middle East Full time

Company Overview:

Future Careers Middle East is a leading ladies' salon in Kuwait, recognized for its commitment to delivering exceptional customer experiences and setting new industry standards. Our salon offers a wide range of premium services, including haircuts, color treatments, and skincare routines.

Job Requirements:

  • Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred).
  • Certification in beauty, cosmetology, or spa management is a plus.
  • Proven experience (3-5 years) in managing a beauty salon, spa, or similar customer-focused environment.
  • Hands-on experience with salon operations, including scheduling, inventory management, and staff supervision.
  • Strong leadership skills with the ability to recruit, train, and motivate a team.
  • Proven ability to resolve conflicts, maintain staff morale, and ensure high productivity.
  • Experience in meeting and exceeding revenue and profitability goals.
  • Skilled in analyzing business metrics, sales reports, and budgets to inform decision-making.
  • Understanding of marketing strategies to drive client engagement and increase foot traffic.

Benefits:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • The chance to develop your skills and advance your career.
  • A collaborative and supportive team environment.


  • Kuwait City, Al Asimah RTC1 Recruitment Services Full time

    Job SummaryAs a seasoned hospitality professional, you will lead guest relations strategies and operations to ensure exceptional customer experiences.


  • Kuwait City, Al Asimah Gastronomica Full time

    Preferred Candidate:Applicants should have proven experience in CRM management, preferably in the FMCG or Food & Beverage sectors.Strong analytical skills, excellent communication, and interpersonal skills are essential for success in this role.A creative mindset, passion for customer engagement, and ability to work collaboratively are also highly valued.


  • Kuwait City, Al Asimah Hyatt Full time

    We are looking for a Customer Experience Expert who can create memorable experiences for our guests. As a key member of the Hyatt team, you will prepare and serve drinks while ensuring a high level of customer satisfaction.Key Responsibilities:Prepare and serve drinks according to customer preferences.Provide excellent customer service through active...


  • Kuwait City, Al Asimah Tamdeen Mall Management Full time

    We are looking for a talented Customer Experience Supervisor to join our team at Tamdeen Mall Management. As a key member of our operations team, you will play a crucial role in ensuring that our customers receive an outstanding experience every time they visit us.Your Key Responsibilities:Lead a team of customer service representatives to deliver...


  • Kuwait City, Al Asimah 20gramscoffee Full time

    Job Title: Customer Experience AmbassadorAt 20 Grams, we strive to create unforgettable customer experiences. Our ideal candidate will engage with customers to ensure personalized and memorable interactions.Key Responsibilities:Greet guests warmly and make them feel at home.Take orders accurately and promptly.Offer product recommendations based on customers'...


  • Kuwait City, Al Asimah Hyatt Hotels Corporation Full time

    At Hyatt Hotels Corporation, we strive to provide exceptional service to our guests. If you're looking for a career that will allow you to grow with our Inclusive Collection, view job postings here.As a Customer Experience Professional in this role, you will be responsible for delivering an outstanding level of service to our customers. This involves...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    **Job Description:**We're looking for a Customer Experience Manager to join our team at HealthCare Dynamics Gen. Trading Company W.L.L!As a Customer Experience Manager, you will be responsible for ensuring that our guests receive exceptional service and have an overall positive experience while staying with us.**Key Responsibilities:• Manage the front desk...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Kuwait Automotive Imports Co W.L.L is a leading distributor of top automobile brands in Kuwait. As an Assistant Manager, you will play a key role in driving business success and delivering exceptional customer experiences.Key ResponsibilitiesManage day-to-day operationsImplement procedures to improve efficiencySupport team members in achieving business...


  • Kuwait City, Al Asimah DELIVEROO Full time

    About Us\Deliveroo is a leading food delivery company that is transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice.\The Role\We are seeking a skilled CRM Specialist to join our local marketing team. As a CRM Specialist, you will be the voice...


  • Kuwait City, Al Asimah Principalia Full time

    Required Skills and QualificationsTo be successful in this role, you must possess the following qualities:A minimum of 1 year(s) of working experienceNo minimum educational attainment requiredA valid passport with at least 2 years and 6 months' validityWe encourage applications from individuals who are passionate about delivering exceptional customer...


  • Kuwait City, Al Asimah Al Tayer Insignia Full time

    About YouWe are looking for a highly motivated and client-focused individual with a passion for luxury retail and customer service.With a strong background in sales or customer service, preferably in a high-end environment, you will have excellent communication skills, product knowledge, and the ability to work well under pressure.


  • Kuwait City, Al Asimah 20gramscoffee Full time

    Customer Experience Manager Job SummaryWe are seeking an experienced Customer Experience Manager to join our team at 20 Grams. The successful candidate will be responsible for delivering exceptional customer experiences through proactive engagement and relationship-building.Responsibilities:Develop and implement strategies to enhance customer satisfaction...


  • Kuwait City, Al Asimah Future Careers Middle East Full time

    Future Careers Middle East is seeking a skilled and dedicated individual to fill the position of Branch Supervisor. The ideal candidate will have a minimum of 2+ years of experience in a supervisory role, preferably in the beauty or retail industry. They will be able to demonstrate strong leadership skills, excellent communication and interpersonal...


  • Kuwait City, Al Asimah Qatar Airways Full time

    We are looking for an experienced professional to fill the role of Airport Services Duty Supervisor at Qatar Airways Ground Services. As a key member of our team, you will be responsible for supervising airport operations and ensuring exceptional customer service.About the Job:You will act as station coordinator in liaison with ground handling agents and...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    **Elevate Customer Experience**: At Albatross CX, we believe that every interaction with a customer has the potential to shape their perception of a brand. Our team of experts is dedicated to helping premium and luxury brands create unforgettable experiences that drive loyalty and advocacy.We specialize in capturing and analyzing experience feedback from...

  • CRM Executive

    3 days ago


    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    About Us:At HealthCare Dynamics Gen. Trading Company W.L.L., we are committed to delivering exceptional customer experiences through innovative CRM strategies.Job Title: CRM Executive - Customer ExperienceJob Summary:We are seeking a highly skilled CRM Executive to join our team and lead the development and implementation of CRM strategies that drive...


  • Kuwait City, Al Asimah Viacomms Telecom KSCC Full time

    Job Description:The Senior CX Developer plays a pivotal role in redefining customer support through cutting-edge development of custom solutions within the Customer Experience platforms. This position requires expertise in designing, developing, and maintaining apps, widgets, and integrations with other systems using APIs and SDKs.Key Responsibilities:Design...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    CUSTOMER SERVICE FOCUSAs a Sales Associate, your primary focus will be on delivering exceptional customer service, ensuring customer satisfaction, and loyalty.Key Responsibilities:Respond to customer inquiries and resolve issues promptly and professionally.Provide personalized recommendations, promoting products and services that meet customer needs.Upsell...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Welcome to HealthCare Dynamics Gen. Trading Company W.L.L, where we empower customers to achieve their business outcomes faster with technology that does more.We are seeking an experienced Enterprise Customer Experience Specialist to join our team and drive customer success through accelerated value realization across digital cloud platforms.In this role,...


  • Kuwait City, Al Asimah Principalia Full time

    Our ExpectationsWe expect our Sales and Customer Experience Professional to consistently deliver exceptional customer service and to maintain high standards of professionalism and integrity.They will also need to possess strong communication skills and be able to work effectively as part of a team.