Enterprise Customer Experience Specialist

11 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Welcome to HealthCare Dynamics Gen. Trading Company W.L.L, where we empower customers to achieve their business outcomes faster with technology that does more.

We are seeking an experienced Enterprise Customer Experience Specialist to join our team and drive customer success through accelerated value realization across digital cloud platforms.

In this role, you will partner with our strategic enterprise customers to deliver end-to-end post-sales delivery and support orchestration across the Microsoft and Partner ecosystem.

  • You will leverage your technical expertise, business acumen, and industry perspectives to align the right resources at the right time.
  • Develop and implement customer success strategies that drive business outcomes and growth.

Key responsibilities include:

  1. Customer Relationship Management: Establish and maintain strong relationships with key customer stakeholders and technical professionals.
  2. Program Planning and Delivery: Develop and execute program plans, lead customer-facing program reviews, and prioritize engagements.
  3. Adoption and Usage Tracking: Monitor and report on adoption and usage of Microsoft products and services.

A successful candidate will have a strong background in customer success, excellent communication and collaboration skills, and a proven track record of driving customer outcomes.



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