Experience Manager for Customer Delight

12 hours ago


Kuwait City, Al Asimah 20gramscoffee Full time
Customer Experience Manager Job Summary

We are seeking an experienced Customer Experience Manager to join our team at 20 Grams. The successful candidate will be responsible for delivering exceptional customer experiences through proactive engagement and relationship-building.

Responsibilities:
  1. Develop and implement strategies to enhance customer satisfaction and loyalty.
  2. Provide personalized service to customers, addressing their needs and concerns.
  3. Collaborate with colleagues to maintain a high level of customer service standards.
  4. Identify areas for improvement and suggest initiatives to enhance the customer experience.
  5. Monitor customer feedback and use it to inform improvements to our services.

The ideal candidate has:

  1. Proven experience in customer-facing roles, preferably in the hospitality or retail industry.
  2. Strong communication and interpersonal skills to build rapport with customers and colleagues.
  3. A customer-focused mindset and a passion for delivering exceptional experiences.


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