
Customer Experience Manager
11 hours ago
About Us
\Deliveroo is a leading food delivery company that is transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice.
\The Role
\We are seeking a skilled CRM Specialist to join our local marketing team. As a CRM Specialist, you will be the voice of Deliveroo when speaking with our customers. You will initiate, build, proof, send and approve targeted campaigns across our customer segments, including campaigns that support and enhance our overall marketing calendar.
\Your Key Responsibilities
\- \
- Collaborate with the wider local marketing and commercial teams, as well as regional and global CRM teams.\
- Coordinate and be responsible for the end-to-end delivery of emails, push-notifications and in-app messages executing in a timely and effective manner.\
- Create, deploy and own local experiments to develop CRM best practices.\
- Be comfortable with data targeting, segmentation & analysis - pulling it, manipulating it and interpreting it.\
- Proactively communicate with stakeholders to ensure workloads & deadlines are managed efficiently.\
- Drive test & learn strategies to optimise email templates, content and customer initiatives creating email best practice and making recommendations across the business.\
- Conduct post campaign reporting, pulling out the most interesting lessons and using these to guide your future ideas.\
Requirements
\To succeed in this role, you will need:
\- \
- A minimum of 1 year email application experience.\
- Highly computer literate with HTML familiarity (ability to understand where changes need to be made).\
- Email deployment experience (Braze experience preferred).\
- Data visualisation tools (Looker experience preferred).\
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