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Service Desk Agent
1 week ago
**Job Role**
As a Service Desk Agent, you will be responsible for delivering exceptional customer service and support to our clients.
Responsibilities include handling customer inquiries, resolving issues, and promoting our products and services.
Key Responsibilities:
- Customer Service: Provide timely and effective responses to customer inquiries and concerns.
- Issue Resolution: Troubleshoot and resolve customer issues in a professional and courteous manner.
- Product Knowledge: Stay up-to-date on our products and services to effectively promote them to customers.
- Communication: Develop and maintain strong relationships with customers through effective communication.
Requirements:
- Education: High School or equivalent.
- Language Skills: Strong English language skills (written and spoken).
- Experience: 1+ year of experience in a customer-facing role.
- CRM Experience: Familiarity with CRM systems.
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