Service Delivery Expert

1 week ago


Kuwait City, Al Asimah TheKuwaitiDanishDairyCompany Full time

About The Job:

The Project and Service Delivery Manager will be responsible for overseeing the project portfolio, establishing a project management environment, leading IT projects, and managing the operations and performance of the service desk team.

This role requires strong leadership skills, with the ability to manage and monitor project progress, ensure customer satisfaction, and provide oversight and follow-up on MIS/IT project portfolios.

Key Responsibilities:

  • Develop and Implement Project Plans: Develop and implement project plans, including timelines, budgets, and resource allocation.
  • Manage Project Teams: Manage project teams, including service desk agents and technicians, to ensure successful project delivery.
  • Maintain Project Governance: Establish and maintain project governance structures, processes, and standards.
  • Ensure Compliance: Ensure compliance with organizational policies, procedures, and regulatory requirements.
  • Analyze and Improve Processes: Analyze and improve existing processes to increase efficiency and effectiveness.

About Our Company:

TheKuwaitiDanishDairyCompany is an IT - Software Services company looking for a highly skilled Project and Service Delivery Manager to join our team.



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