
Sales Counter Representative
1 day ago
The Counter Sales Associate is a vital role in the success of our food retail business. As a representative of our company, you will be responsible for delivering exceptional customer service while promoting our products.
Key Responsibilities:
- Greet customers and provide high-level service through product knowledge and adherence to established procedures.
- Process orders received from waiters, arrange them according to service standards, and ensure timely delivery to customers within designated serving timeframes.
- Receive daily orders, check items against order specifications, display them in the presentation fridge, and maintain regular restocking while upholding hygiene and presentation standards.
- Participate in opening and closing duties in compliance with norms and internal procedures.
- Maintain and report all records, including daily training records, taste panels, and wastage forms. Promptly report any complaints or operational issues to the manager.
- Receive and process cash payments, including exchanges and money transactions, in accordance with established policies.
- Place orders for required products through coordination with relevant stakeholders.
- Ensure all operational details are clearly communicated to the team as part of maintaining a proper handover process documented in the log book.
- Ensure a clean environment by implementing hygiene practices such as the 'Clean as you go' policy and regularly sanitizing the counter display.
- Complete monthly inventory for all disposable items (consumables).
Requirements:
- Fluency in English.
- High school degree.
- Zero to one years of experience in Customer Service, or a similar role.
Behavioral Competencies:
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
- Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
- Demonstrates Self-Awareness: Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Azadea Group is an Equal Employment Employer and welcomes applications from diverse candidates.
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