Sales Counter Representative

1 day ago


Kuwait City, Al Asimah Azadea Full time

The Counter Sales Associate is a vital role in the success of our food retail business. As a representative of our company, you will be responsible for delivering exceptional customer service while promoting our products.

Key Responsibilities:

  1. Greet customers and provide high-level service through product knowledge and adherence to established procedures.
  2. Process orders received from waiters, arrange them according to service standards, and ensure timely delivery to customers within designated serving timeframes.
  3. Receive daily orders, check items against order specifications, display them in the presentation fridge, and maintain regular restocking while upholding hygiene and presentation standards.
  4. Participate in opening and closing duties in compliance with norms and internal procedures.
  5. Maintain and report all records, including daily training records, taste panels, and wastage forms. Promptly report any complaints or operational issues to the manager.
  6. Receive and process cash payments, including exchanges and money transactions, in accordance with established policies.
  7. Place orders for required products through coordination with relevant stakeholders.
  8. Ensure all operational details are clearly communicated to the team as part of maintaining a proper handover process documented in the log book.
  9. Ensure a clean environment by implementing hygiene practices such as the 'Clean as you go' policy and regularly sanitizing the counter display.
  10. Complete monthly inventory for all disposable items (consumables).

Requirements:

  • Fluency in English.
  • High school degree.
  • Zero to one years of experience in Customer Service, or a similar role.

Behavioral Competencies:

  1. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
  2. Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  3. Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
  4. Demonstrates Self-Awareness: Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Azadea Group is an Equal Employment Employer and welcomes applications from diverse candidates.



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