
Flight Service Representative
2 days ago
This Flight Service Representative position involves providing work directions to passenger check-in counters for OAL flights at Kuwait Airport. The ideal candidate will have 12 years of experience in passenger service and very good knowledge of English.
Key Responsibilities:
- ENSURING THAT COUNTERS ARE ADEQUATELY MANNED DURING ALL OTHER CARRIER FLIGHTS.
- TRAINING OAL PASSENGER SERVICES STAFF ON CURRENT INFORMATION ABOUT SET STANDARDS AND PROCEDURES OF OTHER CARRIERS IN SPECIFIC AND THE AVIATION INDUSTRY IN GENERAL.
- COORDINATING WITH CONCERNED DEPARTMENTS TO ENSURE PROPER BILLING FORMAT IS APPLIED FOR THE SMOOTH COLLECTION OF CHARGES.
Main Tasks:
- RECEIVING AND REVIEWING AIRLINE ANNOUNCEMENTS, IATA CIRCULARS, LETTERS, TELEXES, ETC., CONTAINING CHANGES IN FLIGHT SCHEDULES, ROUTES, TYPES OF AIRCRAFT, FARES; NEW VISA REQUIREMENTS FOR KUWAIT AND OTHER COUNTRIES.
- PREPARING INSTRUCTIONS TO DUTY IN-CHARGES AND GROUP LEADERS, PASSING CIRCULARS OR OTHER DOCUMENTS TO THEM, AND ENSURING NEW INSTRUCTIONS ARE CARRIED OUT FOR PROCESSING PASSENGERS OF OTHER CARRIERS AND THEIR BAGGAGE.
- OVERSEEING THE RELEASE OF OTHER CARRIERS FLIGHTS AT GATE AND RAMP AND ENSURING PROPER COORDINATION/PROCEDURES BETWEEN HIS STAFF AND OTHER CONCERNED SECTIONS.
Requirements:
- DEGREE IN ADMINISTRATION OF SCIENCE OR EQUIVALENT.
- 12 YEARS EXPERIENCE IN PASSENGER SERVICE INCLUDING REQUIRED TRAINING COURSES.
- VERY GOOD KNOWLEDGE OF ENGLISH.
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