Flight Service Representative

2 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Overview

This Flight Service Representative position involves providing work directions to passenger check-in counters for OAL flights at Kuwait Airport. The ideal candidate will have 12 years of experience in passenger service and very good knowledge of English.

Key Responsibilities:

  • ENSURING THAT COUNTERS ARE ADEQUATELY MANNED DURING ALL OTHER CARRIER FLIGHTS.
  • TRAINING OAL PASSENGER SERVICES STAFF ON CURRENT INFORMATION ABOUT SET STANDARDS AND PROCEDURES OF OTHER CARRIERS IN SPECIFIC AND THE AVIATION INDUSTRY IN GENERAL.
  • COORDINATING WITH CONCERNED DEPARTMENTS TO ENSURE PROPER BILLING FORMAT IS APPLIED FOR THE SMOOTH COLLECTION OF CHARGES.

Main Tasks:

  1. RECEIVING AND REVIEWING AIRLINE ANNOUNCEMENTS, IATA CIRCULARS, LETTERS, TELEXES, ETC., CONTAINING CHANGES IN FLIGHT SCHEDULES, ROUTES, TYPES OF AIRCRAFT, FARES; NEW VISA REQUIREMENTS FOR KUWAIT AND OTHER COUNTRIES.
  2. PREPARING INSTRUCTIONS TO DUTY IN-CHARGES AND GROUP LEADERS, PASSING CIRCULARS OR OTHER DOCUMENTS TO THEM, AND ENSURING NEW INSTRUCTIONS ARE CARRIED OUT FOR PROCESSING PASSENGERS OF OTHER CARRIERS AND THEIR BAGGAGE.
  3. OVERSEEING THE RELEASE OF OTHER CARRIERS FLIGHTS AT GATE AND RAMP AND ENSURING PROPER COORDINATION/PROCEDURES BETWEEN HIS STAFF AND OTHER CONCERNED SECTIONS.

Requirements:

  • DEGREE IN ADMINISTRATION OF SCIENCE OR EQUIVALENT.
  • 12 YEARS EXPERIENCE IN PASSENGER SERVICE INCLUDING REQUIRED TRAINING COURSES.
  • VERY GOOD KNOWLEDGE OF ENGLISH.


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