Food Service Counter Associate

2 days ago


Kuwait City, Al Asimah Azadea Full time

The Azadea Group is a leading lifestyle retail company that operates over 40 international franchise concepts across the Middle East and Africa. We are seeking a skilled and enthusiastic Counter Sales Associate to join our team in our Retail department.

About the Job:

This role involves working as part of a dynamic team to deliver exceptional customer service, process orders accurately, and maintain a clean and organized work environment. The ideal candidate will have excellent communication skills, a positive attitude, and a commitment to delivering high-quality service.

Responsibilities:

  1. Greet customers and provide high-level service through product knowledge and adherence to established procedures.
  2. Process orders received from waiters, arrange them according to service standards, and ensure timely delivery to customers within designated serving timeframes.
  3. Receive daily orders, check items against order specifications, display them in the presentation fridge, and maintain regular restocking while upholding hygiene and presentation standards.
  4. Participate in opening and closing duties in compliance with norms and internal procedures.
  5. Maintain and report all records, including daily training records, taste panels, and wastage forms. Promptly report any complaints or operational issues to the manager.
  6. Receive and process cash payments, including exchanges and money transactions, in accordance with established policies.
  7. Place orders for required products through coordination with relevant stakeholders.
  8. Ensure all operational details are clearly communicated to the team as part of maintaining a proper handover process documented in the log book.
  9. Ensure a clean environment by implementing hygiene practices such as the 'Clean as you go' policy and regularly sanitizing the counter display.
  10. Complete monthly inventory for all disposable items (consumables).

Requirements:

  • Fluency in English.
  • High school degree.
  • Zero to one years of experience in Customer Service, or a similar role.

Azadea Group offers a competitive salary and benefits package to successful candidates.



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