
Loyalty and Retention Specialist
7 days ago
Job Description:
The CRM and Loyalty Manager will be responsible for developing and executing CRM and loyalty strategies to enhance customer retention, engagement, and acquisition across our diverse restaurant concepts.
Key Objectives:
- To develop and implement effective CRM and loyalty strategies that drive customer engagement and retention.
- To design and implement innovative loyalty programs that meet the needs of our diverse customer base.
- To collaborate with cross-functional teams to ensure seamless integration of CRM initiatives with operational goals.
- To analyze customer feedback and preferences to inform future CRM and loyalty initiatives.
Requirements:
- A minimum of 3 years of experience in a similar role within the restaurant sector.
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Technical proficiency in CRM software, loyalty platforms, and data analysis tools.
- Excellent communication and interpersonal skills.
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