Loyalty and Retention Specialist

7 days ago


Kuwait City, Al Asimah RTC1 Recruitment Services Full time

Job Description:

The CRM and Loyalty Manager will be responsible for developing and executing CRM and loyalty strategies to enhance customer retention, engagement, and acquisition across our diverse restaurant concepts.

Key Objectives:

  • To develop and implement effective CRM and loyalty strategies that drive customer engagement and retention.
  • To design and implement innovative loyalty programs that meet the needs of our diverse customer base.
  • To collaborate with cross-functional teams to ensure seamless integration of CRM initiatives with operational goals.
  • To analyze customer feedback and preferences to inform future CRM and loyalty initiatives.

Requirements:

  • A minimum of 3 years of experience in a similar role within the restaurant sector.
  • Bachelor's degree in Marketing, Business Administration, or a related field.
  • Technical proficiency in CRM software, loyalty platforms, and data analysis tools.
  • Excellent communication and interpersonal skills.


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