Retail Operations Manager

4 days ago


Kuwait City, Al Asimah HRsource Full time

At HRsource, we are seeking a highly skilled Retail Operations Manager to oversee the daily operations of our luxury fashion store. The ideal candidate will possess a minimum of 5 years of experience in the luxury industry and have worked with high-end brands.

Key Responsibilities:
  • Team Development: Train all store associates to maintain an efficient client base, ensuring exceptional customer service and driving sales growth.
  • Visual Merchandising: Maintain all displays according to marketing standards, guaranteeing a visually appealing store environment that aligns with our brand image.
  • Training and Compliance: Provide required training for staff on product knowledge, company procedures, and policies, ensuring seamless execution and maximizing sales potential.
  • Talent Acquisition and Management: Select and hire staff for vacant positions, interview individually to ensure optimal skills, and provide necessary training for efficient working.

The successful candidate will be responsible for enhancing quality, maintaining the integrity of our brand image in the market, managing optimal levels of inventory and stock, and providing the highest levels of customer service to support sales growth.

Performance management is key, including setting, monitoring, and tracking individual targets on a regular basis, providing feedback as needed. Additionally, the candidate will interface with clients to ensure their needs are met, manage departmental VIP outreach efforts, and coach sales staff in client development/CRM.



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