Current jobs related to Corporate Customer Care Manager - Kuwait City, Al Asimah - Ooredoo Qatar

  • Corporate Customer Service Specialist

    2 days ago

    Kuwait City, Al Asimah Ooredoo Qatar Full time

    About the RoleWe are looking for a highly motivated Corporate Customer Service Specialist to join our team. In this role, you will be responsible for providing top-notch customer service to our corporate clients, ensuring their needs are met and exceeding their expectations.Key AccountabilitiesAct as a single point of contact for corporate customers.Respond...

  • Multilingual Customer Care Agent

    2 weeks ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    As a multilingual customer care agent, you will play a crucial role in supporting customers who require assistance with their visa applications. Your ability to communicate effectively in English, Arabic, and French will enable you to build strong relationships with our customers, ensuring that their needs are met and exceeded.You will be responsible for...

  • Corporate Sales Manager

    2 weeks ago

    Kuwait City, Al Asimah Majid Al Futtaim Full time

    Job DescriptionThe Corporate Sales Executive is responsible for driving revenue growth by identifying and selling products and services to corporate clients, schools, and other institutions. This role targets clients seeking venues for events, team-building activities, field trips, bulk vouchers, product launches, private screenings, and other corporate or...

  • Customer Experience Executive Manager

    1 week ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Company DescriptionKuwait Credit Information Network (CINET) is a company in Kuwait specialized in credit information exchange, credit reporting, and credit classification for individual and corporate clients. CINET provides services in the financial, banking, and commercial sectors related to credit rating and risk tools development.Role DescriptionThis is...

  • Executive Manager of Customer Engagement

    1 week ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job DescriptionWe are looking for an Executive Manager of Customer Engagement to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. This is a full-time on-site role that involves managing customer experience, leading teams of customer service operations and business development, maintaining effective communication with corporate clients, and...

  • Corporate Sales Representative

    6 days ago

    Kuwait City, Al Asimah Al Tayer Group Full time

    Job Title: Corporate Sales RepresentativeDescription:This Corporate Sales Representative role at Al Tayer Group involves developing and executing sales strategies to drive business growth and deliver exceptional customer experiences. As a key member of our team, you will be responsible for identifying sales opportunities, building relationships with...

  • Senior Corporate Account Manager

    2 weeks ago

    Kuwait City, Al Asimah Kic Kw Full time

    RequirementsA minimum of 4 years of experience in corporate sales.Management of a diversified portfolio focusing on FGA lines of business.Demonstrated record of achieving corporate sales targets.Guarantee utmost credibility and transparency.Excellent command of languages (Arabic/English).

  • Corporate Learning Manager

    1 week ago

    Kuwait City, Al Asimah Mackenzie Jones Full time

    About the Role:This is an exciting opportunity for a Corporate Learning Manager to join our team and contribute to the development of our employees. The successful candidate will be responsible for coordinating training programs, reviewing existing modules, and designing new content.The ideal candidate will have a strong understanding of adult learning...

  • Nail Care Experts

    1 week ago

    Kuwait City, Al Asimah Client of SKILLS PROVISION LIMITED Full time

    **Job Summary:**We are looking for experienced Nail Technicians to provide high-quality manicure and pedicure services in Kuwait.The successful candidate will have excellent technical skills, including nail shaping, cuticle care, and polish application.They will also have the ability to create intricate designs and patterns, as well as apply acrylic or gel...

  • Corporate Management Professional

    2 weeks ago

    Kuwait City, Al Asimah Grand Hyatt Full time

    Company OverviewGrand Hyatt Kuwait City is a luxury business and lifestyle hotel destination, offering world-class amenities and services.We are seeking a Corporate Management Trainee to join our team and contribute to the success of our organization.The selected candidate will gain valuable skills in hospitality management, guest services, event planning,...

  • Corporate Accounts Manager

    1 week ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job DescriptionWe are seeking a highly motivated Corporate Sales Executive to join our dynamic sales team.As a key member of the team, you will be responsible for managing relationships with schools for organizing field trips, ensuring stock availability for promotions, demonstrations, and field trip packages.You will also create and maintain frequent...

  • Corporate Sales Executive

    4 weeks ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    JOB TITLECorporate Sales Executive | Majid Al Futtaim Entertainment | Magic PlanetROLE SUMMARYThe Corporate Sales Executive is responsible for driving revenue by identifying and selling products and services to corporate clients, schools, and other institutions. This role will target clients looking for venues for events, team-building activities, field...

  • Nurse Care Specialist

    3 days ago

    Kuwait City, Al Asimah Domo Ventures W.L.L. Full time

    Job Description:We are seeking a skilled and dedicated Registered Nurse to join our team in Kuwait on a full-time basis. As a Registered Nurse, you will play a vital role in providing high-quality care to patients.About the Role:The successful candidate will be responsible for assessing, planning, implementing, and evaluating patient care while ensuring the...

  • Corporate Sales Executive

    4 weeks ago

    Kuwait City, Al Asimah Majid Al Futtaim Full time

    Corporate Sales Executive | Majid Al Futtaim Entertainment | Magic PlanetROLE SUMMARYThe Corporate Sales Executive is responsible for driving revenue by identifying and selling products and services to corporate clients, schools, and other institutions. This role will target clients looking for venues for events, team-building activities, field trips, bulk...

  • Corporate Management Trainee Position

    4 days ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    We are seeking a talented Corporate Management Trainee to join our team at Grand Hyatt Kuwait. This is an exciting opportunity for passionate graduates eager to learn from industry leaders and gain valuable skills in hospitality management, guest services, event planning, marketing, and more.As a Corporate Management Trainee, you will be part of Kuwait's...

  • Nurse Care Specialist

    1 week ago

    Kuwait City, Al Asimah Fawzia Sultan Healthcare Network Full time

    Fawzia Sultan Healthcare Network is seeking a compassionate and dedicated Nurse Care Specialist to support patients in their homes.The role involves providing personal care, ensuring patient comfort and safety, and collaborating with healthcare teams to deliver quality care.Key Responsibilities:Assisting patients with daily living activities such as bathing,...

  • Senior Manager of Corporate Banking Development

    1 week ago

    Kuwait City, Al Asimah Mackenzie Jones Full time

    At Mackenzie Jones, we're looking for a seasoned professional to lead our Commercial Banking department in driving growth and success. As the Senior Manager of Corporate Banking Development, you'll be responsible for strategizing and implementing plans to enhance business outcomes.About the RoleThe ideal candidate will have a solid understanding of corporate...

  • Customer Experience Director

    1 week ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Experience Director to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. This is a full-time on-site role that involves managing customer experience, leading teams of customer service operations and business development, maintaining effective communication with corporate...

  • Eye Care Specialist

    2 weeks ago

    Kuwait City, Al Asimah Abroad Work Full time

    Abroad Work is seeking an experienced Eye Care Specialist to provide comprehensive eye care services to patients in Al-Kuwait.The ideal candidate will be responsible for conducting vision exams, fitting contact lenses, and performing diagnostic testing. Additionally, the specialist must assist with the development of patient management plans and educate...

  • Tax and Corporate Services Manager

    5 days ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    KPMG is a global network of professional firms providing audit, tax and advisory services. Our presence in 155 countries and over 174,000 people working in member firms worldwide make us a trusted partner for businesses.Role OverviewWe are seeking an experienced Tax and Corporate Services Manager to join our team in Kuwait. As a key member of our department,...

Corporate Customer Care Manager

2 weeks ago

Kuwait City, Al Asimah Ooredoo Qatar Full time

Ooredoo Qatar is committed to delivering exceptional customer experiences through our highly skilled and dedicated teams. As a Corporate Customer Care Manager, you will play a crucial role in ensuring that our corporate customers receive outstanding service and support.

This role involves managing post-sales account relationships for corporate customers, including mobile and fixed services. You will work closely with Account Managers to provide end-to-end support and guidance for customers/KAMs through any difficulties they may encounter, including tariffs, billing issues, service requests across all products.

The key responsibilities of this role include:

  • Managing post-sales account relationships for corporate customers, including mobile and fixed services
  • Providing end-to-end support and guidance for customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products
  • Attending and supporting walk-in corporate customers who have had issues escalated from KAM, Service delivery team, or corporate collection for CPR customers
  • Adding/cancelling services for B2B customers
  • Handling corporate customers' email groups received from customers internally or externally and ensuring no emails are missed, with replies sent back to customers
  • Contacting customers for unclear requests or unauthorized senders
  • Contacting customers to collect pending items with SDT
  • Attending meetings with KAM for corporate customers who have issues in billing, network, complaint, or other operational issues
  • Providing customers with contract details, copies of their Offer by coordinating with Archiving team
  • Providing account summary reports when needed for customers or KAM (after investigation if required by customers)
  • Acting in support of Account Managers by addressing basic customer queries and sending the latest offers while keeping KAM informed
  • Coordinating with Technical Division to resolve customer problems related to network, billing, coverage, roaming, etc.
  • Creating users for corporate customers to access the self-care portal after checking customer authority
  • Responsible for handling B2B customer complaints of all types, issues, or inquiries in Remedy in a timely manner
  • Handling MNP complaints for B2B corporates for CPR
  • Being present in all meetings and coordinating with NQD, Network Planning, and Implementation teams to handle all B2B network complaints as top priority
  • Ensuring product knowledge at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services, as well as proactively updating on new products and services
  • Reporting on customers' issues and concerns relating to procedures and products to optimise marketing intelligence gathering
  • Handling future media contacts like live chat, etc.
  • Supporting Auditors in fulfilling all needed information and updating Audit system with resolution time and action
  • Supporting legal team to provide full information about customer contracts and attending court cases with legal team for disputes
  • Coordinating with KAM and finance on B2B verification Process
  • Handling all issues related to promotion in case of agreed activation without attaching TMO or promotion kit due to implementation delay and calculating waiver/refund amount for customers
  • Adding/cancelling services for B2B customers using RAS, My Net Portal, Dbill, etc.
  • Removing promotions and pending OCC of promotions upon management approval
  • Responding to sales requirements and supporting other departments by responding to their email/calls
  • Proactively taking responsibility for self-improvement by staying well-informed of developments, knowledge, and innovations in relevant fields of expertise