Customer Experience Executive Manager

3 weeks ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Company Description

Kuwait Credit Information Network (CINET) is a company in Kuwait specialized in credit information exchange, credit reporting, and credit classification for individual and corporate clients. CINET provides services in the financial, banking, and commercial sectors related to credit rating and risk tools development.

Role Description

This is a full-time on-site role as a Customer Experience Executive Manager. The role involves managing customer experience, leading the teams of customer service operations and business development, maintaining effective communication with corporate clients, and providing high-quality customer service on a daily basis while growing the client portfolio.

Qualifications

  • 12-15 years Banking experience in managing Customer Operations (Branch and Back office) to lead teams of customer service operations and business development
  • Effective Communication and Leadership skills
  • Effective customer relationship and networking in B2B sector
  • Experience in the credit and financial operations, preferable loan and sales operations
  • Bachelor's degree in Business Administration, Finance, Economics or related field.
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