Customer Experience Director

2 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Summary

We are seeking a highly skilled and experienced Customer Experience Director to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. This is a full-time on-site role that involves managing customer experience, leading teams of customer service operations and business development, maintaining effective communication with corporate clients, and providing high-quality customer service on a daily basis while growing the client portfolio.

Key Responsibilities

  • Manage customer experience across all touchpoints to ensure a positive and memorable experience for our clients.
  • Lead cross-functional teams to drive business growth through strategic partnerships and collaborations.
  • Maintain effective communication with corporate clients to understand their needs and preferences.
  • Develop and implement strategies to improve customer satisfaction and retention rates.

Qualifications

  • 12-15 years of banking experience in managing customer operations to lead teams of customer service operations and business development.
  • Effective communication and leadership skills.
  • Experience in credit and financial operations, preferably loan and sales operations.
  • Bachelor's degree in Business Administration, Finance, Economics, or a related field.


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