Customer Experience Director
2 days ago
Job Summary
We are seeking a highly skilled and experienced Customer Experience Director to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. This is a full-time on-site role that involves managing customer experience, leading teams of customer service operations and business development, maintaining effective communication with corporate clients, and providing high-quality customer service on a daily basis while growing the client portfolio.
Key Responsibilities
- Manage customer experience across all touchpoints to ensure a positive and memorable experience for our clients.
- Lead cross-functional teams to drive business growth through strategic partnerships and collaborations.
- Maintain effective communication with corporate clients to understand their needs and preferences.
- Develop and implement strategies to improve customer satisfaction and retention rates.
Qualifications
- 12-15 years of banking experience in managing customer operations to lead teams of customer service operations and business development.
- Effective communication and leadership skills.
- Experience in credit and financial operations, preferably loan and sales operations.
- Bachelor's degree in Business Administration, Finance, Economics, or a related field.
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