Career Opportunities in Customer Success Account Management
2 days ago
About Microsoft
Microsoft is a world-renowned technology leader that empowers every person and organization on the planet to achieve more. Our mission is to innovate and collaborate with our teams across the globe to create cutting-edge technology solutions.
Job Description
We are seeking highly motivated individuals to join our team as Customer Success Account Managers (CSAMs). As a CSAM, you will be responsible for promoting the adoption of technology by helping customers optimize their utilization of Microsoft products and services.
Your Key Responsibilities:
- Learns customer, partner, and internal stakeholder engagement models.
- Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
- Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.
- Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels.
- Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
- Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
- Understands the organizational and customer success strategy.
- Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities.
Your Qualifications:
- CURRENTLY PURSUING A BACHELOR'S DEGREE IN BUSINESS, SOCIOLOGY, PSYCHOLOGY, COMPUTER SCIENCE, OR RELATED FIELD WITH AT LEAST ONE QUARTER/SEMESTER REMAINING TO COMPLETE AFTER INTERNSHIP.
- Must be legally authorized to work in Kuwait to be eligible for this role.
- You must be fluent in English.
What We Offer:
- Industry leading healthcare benefits.
- Generous time away.
- Giving programs.
- Opportunities to network and connect.
Mission & Culture:
At Microsoft, we believe that everyone has the potential to make a positive impact. We empower every person and organization on the planet to achieve more by creating cutting-edge technology solutions that promote equality and innovation.
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