Kuwait Passenger Service Specialist

2 weeks ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

About the Role

The Kuwait Passenger Service Specialist is a vital position at our airport, focusing on delivering exceptional customer service and ensuring seamless operations. Key responsibilities include providing accurate passenger information, managing security equipment, and handling lost and found baggage procedures.

Key Responsibilities

  • Deliver accurate passenger information through automated and non-automated systems.
  • Verify GATES X-man Excel file inputs as per the PWS.
  • Collaborate with remote sites to ensure timely delivery of passenger information.
  • Control government-provided equipment, addressing any issues with the Passenger Service Manager.
  • Support passengers with visa and passport issues as per developed procedures.
  • Monitor personnel training and ensure compliance when determining travel eligibility.
  • Enforce screening exemption letters and provide updates to the Passenger Manager.
  • Maintain sterile passenger holding areas, ensuring proper use and maintenance.
  • Brief passengers on the AMC Commander's comment box location and address any issues with the Passenger Service Manager.
  • Ensure correct enforcement of hazardous/dangerous goods for passenger flights.
  • Separate baggage by destination as per the PWS.
  • Document mishandled baggage according to the PWS.
  • Manage funds in accordance with established guidelines, supporting the Passenger Service Manager during internal audits.
  • Prepare the Mishandled Baggage Summary report as per the PWS.
  • Coordinate Distinguished Visitors (DV's) with the Protocol office.


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