Technical Support Manager

6 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

About the Job

HealthCare Dynamics Gen. Trading Company W.L.L is seeking a highly skilled Service Desk Lead to join our team. The successful candidate will be responsible for overseeing the daily operations of our service desk, providing excellent customer service, and ensuring the reliability and accuracy of our CMMS database.

Responsibilities
  • Provide guidance and assistance to personnel in accomplishing their assigned duties and responsibilities.
  • Ensure excellent customer service in addressing questions, complaints, and requests in a tactful manner via telephone, email, and face-to-face interaction.
  • Enforce compliance with PWS and all applicable SOPs, PIOPS, and IOPS.
  • Oversee the preparation of CDRLs and other required/special reports.
  • Monitor and provide work order status information to the Production Control Manager and/or Operations Manager for reporting to higher management.
  • Sets priorities, plans, and organizes tasks.
  • May be required to work rotational schedules. Example: Day, Mid, or Night shift.
  • May be asked to work at different locations per mission requirements.


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