Senior Technical Support Role

15 hours ago


Kuwait City, Al Asimah Ooredoo Full time

We are seeking a highly skilled and experienced Sr. Executive to join our team in Kuwait City.

The successful candidate will be responsible for providing technical assistance and support to customers, resolving complex technical issues, and maintaining high levels of customer satisfaction.

The ideal candidate will have a strong background in customer service and technical support, with experience working with advanced routing and switching knowledge, voice experience, and proficiency in both English and Arabic languages.

The successful candidate will also be responsible for meeting Call Center KPIs and defined service levels set on employee yearly objectives, and collaborating with internal teams to resolve customer issues.

Responsibilities:
  • Provide technical assistance and support to customers.
  • Resolve complex technical issues.
  • Collaborate with internal teams to resolve customer issues.


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