Technical Support Professional

12 hours ago


Kuwait City, Al Asimah Kinetic Business Solutions Full time

About the Role:

We are seeking a skilled Technical Support Professional to join our team at Kinetic Business Solutions in Kuwait.

The ideal candidate will possess strong technical knowledge and experience in the Medical Devices industry, with a focus on providing exceptional customer support and training.

Main Responsibilities:
  • Deliver pre-sales and marketing support, customer training, and set up applications for our products.
  • Provide application-related services, including software, technical, and application support to clients.
  • Diagnose and troubleshoot technical issues, ensuring timely resolution.
  • Develop new training programs related to the introduction of new products or applications.
  • Conduct on-site method development and provide customized application training for new instrument sales.
  • Collaborate with the sales team to develop competitive strategies and provide feedback on product development.
  • Assist in creating technical and application notes for clients and sales support.
  • Support the development process by researching competitive instruments and identifying opportunities for growth.
Requirements:
  • Bachelor's degree in Medical Science/Laboratory Sciences or a related field.
  • Minimum 2-3 years of experience in a similar role within the Medical Devices industry.
  • Excellent problem-solving and troubleshooting skills, with the ability to work independently and as part of a team.
  • Willingness to travel as needed, with availability for face-to-face interviews in Kuwait.


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