Customer Service Director

22 hours ago


Kuwait City, Al Asimah Client of Michael Page Full time
Job Summary

We are seeking a Customer Service Director - Healthcare Industry to lead our call center team in providing exceptional customer experiences. The successful candidate will have a proven track record in managing teams within the healthcare industry and possess excellent leadership and communication skills.

Key Responsibilities:
  • Develop and implement customer service protocols that comply with medical industry regulations and best practices.
  • Handle escalated calls and provide resolutions for complex or sensitive medical inquiries.
  • Oversee the scheduling, staffing, and day-to-day management of the call center's operations to ensure optimal performance.
  • Motivate and inspire the sales team to achieve and exceed sales targets.

Requirements:
  • Minimum of 5 years in a call center environment, with at least 3 years in a leadership/managerial role.
  • Experience in managing teams within the healthcare or medical industry, preferably with exposure to medical services such as hair transplant or pharmaceutical products.
  • Strong leadership and people management skills.
  • Excellent communication skills, both written and verbal.

About Our Company
We are a Client of Michael Page, a leading recruitment agency in the region. We value our employees and offer a competitive compensation package, including a salary range of $65,000 - $95,000 per year.

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