
Service Delivery Agent
1 week ago
Job Title: Service Delivery Agent
About ZainZain Bahrain is a leading mobile telecommunications company in the Middle East, established in 1983 as the region's first mobile operator.
About the RoleThis position is part of Zain Bahrain's recruitment efforts for a Service Delivery Agent. As a key point of contact between Zain and our loyal customers, you will provide professional assistance that reflects our company values and mission.
- Main Responsibilities:
- Handle a high volume of inbound calls, greeting customers in a courteous and professional manner.
- Assess and resolve customer concerns efficiently and timely.
- Provide product and service information to customers.
- Promote Zain's products and services by understanding customer needs and offering relevant solutions.
- Troubleshoot service equipment issues.
- Maintain individual and team performance metrics.
- Necessary Qualifications:
- High School diploma or equivalent.
- 0-3 years of experience in a related field.
- Required Skills:
- Excellent communication skills (speaking and listening).
- Strong problem-solving abilities.
- Drive for achievement.
- Familiarity with MS Office.
- Preferably bilingual.
- Ability to work under pressure.
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