Service Delivery Agent

1 week ago


Kuwait City, Al Asimah Zain Bahrain Full time

Job Title: Service Delivery Agent

About Zain

Zain Bahrain is a leading mobile telecommunications company in the Middle East, established in 1983 as the region's first mobile operator.

About the Role

This position is part of Zain Bahrain's recruitment efforts for a Service Delivery Agent. As a key point of contact between Zain and our loyal customers, you will provide professional assistance that reflects our company values and mission.

  • Main Responsibilities:
  • Handle a high volume of inbound calls, greeting customers in a courteous and professional manner.
  • Assess and resolve customer concerns efficiently and timely.
  • Provide product and service information to customers.
  • Promote Zain's products and services by understanding customer needs and offering relevant solutions.
  • Troubleshoot service equipment issues.
  • Maintain individual and team performance metrics.
Responsibilities and Requirements
  • Necessary Qualifications:
  • High School diploma or equivalent.
  • 0-3 years of experience in a related field.
  • Required Skills:
  • Excellent communication skills (speaking and listening).
  • Strong problem-solving abilities.
  • Drive for achievement.
  • Familiarity with MS Office.
  • Preferably bilingual.
  • Ability to work under pressure.


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