IT Service Delivery Lead

1 week ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
IT Service Delivery Lead

HealthCare Dynamics Gen. Trading Company W.L.L seeks an experienced professional to lead the delivery of IT services, ensuring exceptional customer satisfaction and adherence to service level agreements.

  • Develop and implement service management policies and procedures to ensure efficient service delivery.
  • Collaborate with cross-functional teams to resolve IT incidents and requests in a timely and effective manner.
Key Responsibilities:
  • Oversee the entire service lifecycle, including design, transition, operation, and improvement.
  • Establish relationships with key stakeholders to ensure successful service delivery.
  • Continuously monitor and improve service quality and efficiency.
Requirements:
  • Bachelor's degree in computer science, information technology, business, or a related field; master's degree preferred.
  • ITIL certification required; additional certifications advantageous.
  • 5-7 years of experience in IT service management; leadership experience beneficial.
  • Excellent communication and problem-solving skills.


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