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It business application support

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Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Purpose: supporting, maintaining, and enhancing business applications, ensuring optimal performance and seamless operation of SAP ERP systems. This role involves troubleshooting, issue resolution, user support, and collaborating with cross-functional teams to meet business requirements. Job Responsibilities
• Application Support: Provide day-to-day support for SAP ERP modules (e.g., FI/CO, MM, SD, PP, PS, etc.), ensuring minimal downtime and optimal system functionality.
• Incident Management: Diagnose and resolve SAP ERP-related issues, escalating to higher levels when necessary while ensuring SLA compliance.
• System Maintenance: Collaborate with IT and vendors to perform regular maintenance, upgrades, and patches on SAP ERP systems.
• User Support: Assist end-users with system-related queries and provide training or documentation as needed.
• Process Improvement: Identify gaps or inefficiencies in existing processes and recommend or implement system enhancements.
• Collaboration: Work closely with business units, functional consultants, and external vendors to understand business needs and deliver solutions aligned with organizational objectives.
• Documentation: Maintain accurate documentation, including system configurations, operational procedures, and troubleshooting guides.
• Compliance: Ensure system compliance with corporate policies, industry standards, and legal requirements. Candidate Requirements Minimum Experience & Essential Knowledge:2-3 years of hands-on experience with SAP ERP, including support, configuration, and troubleshooting. Experience in at least one core SAP module (e.g., FI, CO, MM, SD, etc.). Familiarity with integration points across SAP modules is a plus. Minimum Entry Qualifications: Bachelor's degree in computer science or Information Technology. Technical Skills Strong understanding of SAP ERP architecture and business processes. Knowledge of SQL, database management, and basic ABAP debugging is an advantage. Experience with SAP transport management and system monitoring. Programming background in VB.net, ASP.net & Python. Excellent problem-solving and analytical skills. Strong communication skills to effectively interact with technical and non-technical stakeholders. Ability to manage multiple tasks and work under pressure. Team player with a proactive and customer-focused approach. Excellent MS Office skills, especially Excel.
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