Retail Sales Manager Leader

1 day ago


Kuwait City, Al Asimah Azadea Group Full time

About Us

Azadea Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

Job Purpose

The Shop Manager is responsible for supervising store operations to ensure exceptional customer service, maximize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards.

Key Responsibilities

  • Detect, anticipate, and regularly report on customer needs, market trends, and competitor activities impacting the region or market.
  • Greet customers, offer assistance, and promptly address their needs and complaints in line with quality and customer service standards, fostering customer loyalty and enhancing the portfolio.
  • Ensure that store licenses and certificates are up to date, and that employees' official documents are valid and compliant with local regulations.
  • Ensure a smooth and efficient receiving process for items and shipments, while monitoring all inventory activities, including cycle counts, stock movements, transfers between shops, transfers to/from the warehouse, damaged items, devolutions, and shrinkage.
  • Analyze hourly, daily, and weekly sales performance; monitor top-selling items; identify missing sizes and items; and manage collection rotation in coordination with relevant stakeholders to determine replenishment needs.

Requirements

  • Education: Bachelor's degree in a related field.
  • Experience: Four to six years of experience in the Retail, or a similar role.
  • Managerial Experience: Two years of experience in a managerial role.

Competencies

  • Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals.
  • Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
  • Decision Quality: Makes good and timely decisions that keep the organization moving forward.
  • Drives Results: Consistently achieves results, even under tough circumstances.
  • Develops Talent: Develops people to meet both their career goals and the organization's goals.
  • Values Differences: Recognizes the value that different perspectives and cultures bring to an organization.

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