Multilingual Client Service Specialist

4 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Company Overview
Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and bonds, as well as Exchange Traded Derivatives (Futures & Options). The company's philosophy is based on trust, transparency, and diversity, reflected in both its workplace culture and outstanding customer support.

Job Description
We are seeking a skilled Client Service Officer to provide comprehensive customer service and support to clients by handling trade queries, resolving issues related to execution delays, and account management. Key responsibilities include:
  • Assisting clients to understand market trends, tools, and resources available
  • Proactively engaging with clients to prevent churn, addressing their concerns, offering personalized solutions, and providing ongoing support to ensure long-term retention
  • Troubleshooting issues related to trading platforms such as login problems, platform navigation, and other technical difficulties

Key Skills and Qualifications
To be successful in this role, you will need:
  • An excellent command of English and Arabic language
  • Previous working experience in the Financial Services in a similar position
  • A college or university degree
  • A positive can-do attitude, self-motivation, and results orientation
  • Outstanding negotiation and communication skills
  • The ability to work in a high-pressure and fast-moving environment
  • A high level of work ethic

Benefits
By joining Tickmill, you can expect:
  • A unique opportunity for a career in a global, fast-growing company
  • Opportunities to learn and grow through our Employee Training & Development program
  • Medical insurance cover
  • Multiple events to bond with the team and the group through quarterly/semester team activities
  • Birthday and loyalty benefits


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