Luxury Client Experience Specialist

5 days ago


Kuwait City, Al Asimah Etoile Group Full time

At Etoile Group, we are committed to delivering exceptional client experiences. As a Luxury Client Experience Specialist, you will be responsible for ensuring that our clients receive the highest level of service and attention.

About the Role
  • Manage a team of welcoming professionals to provide an excellent client experience.
  • Co-ordinate boutique floor activities to ensure efficient operations.
  • Drive client experience excellence through project initiatives and collaboration with cross-functional teams.

Key Responsibilities:

  • Ensure the team understands and deploys the company's strategy.
  • Coach the team to achieve a high level of client satisfaction.
  • Lead the team to foster collaboration and enthusiasm.
  • Establish priorities for individual skills development and monitor progress.
  • Define action plans for enhancing the client journey.

Requirements:

  • Natural leadership skills.
  • Ability to adapt to a constantly changing environment.
  • Solution-oriented approach.
  • Excellent interpersonal skills.
  • Fashion sensibility and awareness of trends.
  • Emotional intelligence.
  • Reliable with integrity.


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