Client Journey Manager

5 days ago


Kuwait City, Al Asimah Etoile Group Full time

We are seeking a skilled Client Journey Manager to join our team at Etoile Group. In this role, you will be responsible for managing the client journey from start to finish.

About the Job
  • Coordinate the daily activities of the sales teams to optimize client interactions.
  • Guarantee sufficient floor coverage according to the team's schedule.
  • Provide operational support to develop services while maintaining an environment of excellence.

Key Accountabilities:

  • Recognize and welcome loyal clients of the boutique.
  • Develop and unite all teams around the importance of client experience and loyalty.
  • Proactively suggest ideas on service excellence to maintain CHANEL as the Ultimate house of luxury.
  • Embodies the environmental and societal values of the House.

Requirements:

  • Warm and welcoming personality.
  • Natural leadership skills.
  • Ability to handle high traffic situations and stress.
  • English is a must, Arabic and French would be an advantage.


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