Loyalty Program Strategist

16 hours ago


Kuwait City, Al Asimah Al Mulla Group Full time

Overview

At Al Mulla Group, we are committed to delivering exceptional customer experiences through innovative loyalty programs.

We are seeking a talented Loyalty Program Strategist to develop and execute a comprehensive loyalty program strategy that drives customer retention, engagement, and growth.

The ideal candidate will have a deep understanding of data analytics, mobile technologies, APIs, and emerging trends in the remittance industry.

Key Responsibilities:

  1. Develop a tailored loyalty program strategy aligned with our business goals and customer preferences.
  2. Design and manage the reward structure, ensuring it balances customer satisfaction and company profitability.
  3. Create targeted initiatives to increase customer engagement and loyalty.
  4. Analyze customer behavior and transaction patterns using data analytic tools.
  5. Implement monitoring mechanisms to track program performance against predefined KPIs.
  6. Collaborate with cross-functional teams to optimize user experience and ensure seamless integration of technology solutions.
  7. Leverage API integrations with external partners to expand program offerings.

Requirements:

  • Bachelor's degree in Business, Marketing, Information Technology, or a related field.
  • 3-9 years of experience in developing and managing technology-driven loyalty programs.
  • Strong understanding of data analytics, mobile technologies, APIs, and emerging trends.
  • Strategic thinking and problem-solving abilities.
  • Excellent project management and communication skills.

About Us:

Al Mulla Group is a leading player in the remittance industry, committed to delivering exceptional customer experiences through innovative products and services.



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