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Customer Engagement Manager
15 hours ago
Job Summary
We are seeking an experienced Customer Engagement Manager to lead the development and execution of a comprehensive loyalty program strategy at Al Mulla Group.
The ideal candidate will have a strong background in loyalty program management, data analytics, and customer engagement.
Key Responsibilities:
- Develop and execute a loyalty program strategy that drives customer retention and growth.
- Collaborate with cross-functional teams to design and implement loyalty program initiatives.
- Analyze customer behavior and transaction patterns using data analytic tools.
- Implement monitoring mechanisms to track program performance against predefined KPIs.
- Cultivate strategic partnerships with external partners to enhance program offerings.
- Lead training sessions for internal teams on loyalty program technology and best practices.
Requirements:
- Bachelor's degree in Business, Marketing, Information Technology, or a related field.
- 3-9 years of experience in loyalty program management.
- Strong understanding of data analytics, mobile technologies, APIs, and emerging trends.
- Strategic thinking and problem-solving abilities.
- Excellent project management and communication skills.
About Us:
Al Mulla Group is a leading player in the remittance industry, dedicated to delivering exceptional customer experiences through innovative products and services.
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