Customer Engagement Manager

15 hours ago


Kuwait City, Al Asimah Al Mulla Group Full time

Job Summary

We are seeking an experienced Customer Engagement Manager to lead the development and execution of a comprehensive loyalty program strategy at Al Mulla Group.

The ideal candidate will have a strong background in loyalty program management, data analytics, and customer engagement.

Key Responsibilities:

  1. Develop and execute a loyalty program strategy that drives customer retention and growth.
  2. Collaborate with cross-functional teams to design and implement loyalty program initiatives.
  3. Analyze customer behavior and transaction patterns using data analytic tools.
  4. Implement monitoring mechanisms to track program performance against predefined KPIs.
  5. Cultivate strategic partnerships with external partners to enhance program offerings.
  6. Lead training sessions for internal teams on loyalty program technology and best practices.

Requirements:

  • Bachelor's degree in Business, Marketing, Information Technology, or a related field.
  • 3-9 years of experience in loyalty program management.
  • Strong understanding of data analytics, mobile technologies, APIs, and emerging trends.
  • Strategic thinking and problem-solving abilities.
  • Excellent project management and communication skills.

About Us:

Al Mulla Group is a leading player in the remittance industry, dedicated to delivering exceptional customer experiences through innovative products and services.



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