Customer Engagement Specialist

4 hours ago


Kuwait City, Al Asimah DELIVEROO Full time

Company Overview:

Deliveroo is a fast-growing food delivery company that operates in 13 countries with over 50,000 riders delivering orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

Job Description:

We are seeking a CRM Specialist to join our local marketing team. As a CRM Specialist, you will be responsible for initiating, building, proving, sending and approving targeted campaigns across our customer segments, including campaigns that support and enhance our overall marketing calendar.

You will work closely with our CRM Marketing Manager and collaborate with the wider local marketing and commercial teams, as well as regional and global CRM teams. Your primary goal will be to create campaigns and work across other marketing initiatives, contributing to our KPIs of increasing consumer engagement.

Responsibilities:

  • Collaborate with the wider local marketing and commercial teams, as well as regional and global CRM teams.
  • Coordinate and be responsible for the end-to-end delivery of emails, push-notifications and in-app messages executing in a timely and effective manner.
  • Create, deploy and own local experiments to develop CRM best practices.
  • Be comfortable with data targeting, segmentation & analysis - pulling it, manipulating it and interpreting it.
  • Proactively communicate with stakeholders to ensure workloads & deadlines are managed efficiently.
  • Drive test & learn strategies to optimise email templates, content and customer initiatives creating email best practice and making recommendations across the business.
  • Conduct post campaign reporting, pulling out the most interesting lessons and using these to guide your future ideas.

Required Skills and Qualifications:

A minimum of 1 year email application experience. Highly computer literate with HTML familiarity (ability to understand where changes need to be made) and data visualisation tools (Looker experience preferred).

Benefits:

  • A competitive and comprehensive compensation and benefits package.
  • Free Deliveroo Plus: free delivery and access to special offers.
  • Breakfast, snacks and drinks available in our office.
  • Twice monthly lunch allowance.
  • Paternity and maternity benefits.
  • Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content.
  • 30 days annual leave.
  • One day of paid leave per year to volunteer with a registered charity.
  • Flight ticket allowance towards a flight to your home country for expatriate employees.


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