Retail Operations Director

3 days ago


Kuwait City, Al Asimah Royal Avenue Investments Full time
Job Description

As the Store Country Manager for Royal Avenue Investments in Kuwait, you will be responsible for driving the overall performance and growth of our toy stores across the country. This role requires a seasoned retail leader to oversee daily operations, lead a dedicated team, and implement strategies to drive sales, customer loyalty, and foot traffic.

Key Responsibilities
  • Lead and manage a team of store managers and staff across multiple locations, fostering a positive and high-performance culture.
  • Develop and execute strategies to drive growth in sales, foot traffic, and customer loyalty, ensuring each store meets and exceeds its financial targets.
  • Oversee daily operations to ensure high levels of customer satisfaction, efficient processes, and product availability.
  • Collaborate with marketing and merchandising teams to launch in-store promotions, events, and seasonal campaigns tailored to the local market.
  • Monitor key performance indicators (KPIs) such as sales, profit margins, inventory levels, and customer feedback to assess and drive performance improvements.
  • Conduct regular store visits to provide coaching, guidance, and support to store managers and staff.
  • Evaluate and ensure adherence to safety standards, brand guidelines, and operational procedures to deliver an excellent shopping experience.
  • Work closely with supply chain and logistics teams to ensure timely deliveries and stock management.
  • Analyze market trends, customer preferences, and competitor activity to identify new opportunities for growth and innovation.
Qualifications

We are seeking a highly experienced retail professional with:

  • A Bachelor's degree in Business Administration, Retail Management, or a related field (MBA is a plus).
  • At least 5+ years of experience in retail management, with a proven track record in leading multi-location retail operations, ideally in the toys or consumer goods industry.
  • Strong leadership and team-building skills, with the ability to inspire and motivate a diverse team.
  • Passion for the toy industry and a deep understanding of customer needs and trends in the sector.
  • Experience managing P&L, budgets, and financial reporting.
  • Strong analytical skills with the ability to identify opportunities and drive results.
  • Fluency in English, additional languages are a plus.
What We Offer

Royal Avenue Investments offers:

  • A competitive salary with performance-based bonuses.
  • Opportunities for career growth and advancement within a global company.
  • A fun, dynamic, and collaborative work environment.
  • A comprehensive benefits package including health insurance, and more.


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