Customer Experience Manager

1 day ago


Kuwait City, Al Asimah Zain Bahrain Full time

About the Position

Zain Bahrain is looking for a highly skilled and experienced professional to lead our enterprise support services department. As a senior leader, you will be responsible for driving business growth and improving customer satisfaction.

Key Responsibilities

  • Develop and implement business strategies to drive growth and improve customer satisfaction.
  • Lead and manage a team of support engineers to ensure timely resolution of customer issues.
  • Collaborate with cross-functional teams to resolve complex customer issues.
  • Analyze customer feedback and develop plans to improve service quality.
  • Stay up-to-date with industry trends and best practices in IT service management.

Requirements

  • Bachelor's Degree required; master's in business/MBA preferred.
  • Business, Technology, or a related field/major.
  • +3 years experience in a Managerial Role.
  • Experience in client-facing roles or Account Management roles.


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