Customer Experience Specialist

20 hours ago


Kuwait City, Al Asimah Al Tayer Group Full time
Luxury Fashion - A World-Class Opportunity

We are seeking a highly motivated and experienced Sales Consultant to join our team at Alaia, The Avenues Mall.

About the Job

This is an exciting opportunity to work with one of the world's best luxury fashion brands and contribute to the success of Al Tayer Group's retail division.

Main Responsibilities
  • Deliver exceptional customer service, identifying customer needs and building relationships with key customers.
  • Maintain store standards, ensuring high-quality service and contributing to achieving sales targets.
  • Stay up-to-date with fashion trends and product knowledge to make informed recommendations to customers.
  • Ensure seamless transactions, receiving cash or payment from customers and issuing receipts.
  • Manage customer complaints, escalating to management if necessary, and maintain a positive shopping environment.
  • Maintain clean and organized store displays, fitting rooms and stock areas, adhering to company standards.
  • Monitor stock levels, informing the store manager of depleting stocks to ensure timely replenishment.
  • Comply with company policies and procedures, promoting a safe and healthy shopping environment.
  • Build and manage the customer database, accurately entering customer details on the POS system.
  • Contribute to minimizing stock loss, being vigilant on sales floor and fitting room areas.


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