
IT Service Desk Technician
5 days ago
About Us:
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
About the Job:
This Help Desk Technical Tier I Support position is an exciting opportunity for individuals who enjoy working in a fast-paced environment and providing top-notch technical support to clients. The ideal candidate will have excellent communication skills, a strong understanding of IT systems, and be able to troubleshoot complex technical issues.
Responsibilities:
- Provide technical assistance and support to clients via phone and computer trouble ticketing system.
- Perform routine maintenance tasks such as laptop imaging and updating software.
- Troubleshoot network and printer issues.
- Document all interactions and incidents for reporting purposes.
- Collaborate with internal teams to resolve complex technical issues.
Requirements:
- Seven (7) years of experience with IT systems.
- Four (4) years in IT customer support and two (2) years experience in a military environment.
- A+ certification, Network+ certification, Security+ certification, and CCNA certification.
Benefits:
- Opportunity to work with a leading-edge company.
- Collaborative and dynamic work environment.
- Potential for career growth and professional development.
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