Waters Product Suite Expert
2 weeks ago
About Your Role
We're seeking an experienced Waters Product Suite Expert to join our team at Waters Corporation. As a key member of our technical support team, you'll play a vital role in ensuring the successful operation of our product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
You'll be responsible for installation, performance maintenance, troubleshooting, and support of our equipment, as well as establishing and maintaining effective relationships with external and internal customers to ensure their success.
Key Responsibilities:
- Installation, performance maintenance, troubleshoot, and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Primarily perform remote troubleshooting and support Waters' product suite
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations by communicating work performed and providing follow-up plans if needed
- Ensure customer compliance regulations are followed
- Deliver system-level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding technology and customers' application demands
- Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Requirements:
- Bachelors/Masters Degree in Chemistry or Biology, engineering, or other science-related field is desired; will also consider applications with equivalent experience, training, and education
- 3 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation, with a preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Ability to perform effective system-level troubleshooting
- Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
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