Expert Center Professional II

2 weeks ago

Şabāḩ as Sālim, Mubārak al Kabīr, Kuwait Waters Corporation Full time
Overview
  • Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Primarily perform remote troubleshooting and support Waters' product suite
  • Establish and maintain effective relationships with external and internal customers ensuring their success
  • Manage customer expectations by communicating work performed and providing follow-up plans if needed
  • Ensure customer compliance regulations are followed
Responsibilities
  • Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Primarily perform remote troubleshooting and support Waters' product suite
  • Establish and maintain effective relationships with external and internal customers ensuring their success
  • Manage customer expectations by communicating work performed and providing follow-up plans if needed
  • Ensure customer compliance regulations are followed
  • Deliver system-level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports daily to document work performed
  • Maintain sound knowledge regarding technology and customers' application demands
  • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualifications

Education:

  • Bachelors/Masters Degree in Chemistry or Biology, engineering or other science-related field is desired; will also consider applications with equivalent experience, training, and education

Experience:

  • 3 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation, with a preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Ability to perform effective system-level troubleshooting
  • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Skills:

  • Must possess a strong customer focus
  • Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
  • Personal sense of integrity
  • Effective time management skills
  • System-level approach to problem-solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills

Travel:

  • This is a territory-based position with travel within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings, and training.
Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry, and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn, and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers, and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or protected Veteran status.

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