Technical Support Professional

2 weeks ago


Şabāḩ as Sālim, Mubārak al Kabīr, Kuwait Waters Corporation Full time

About Our Company

Waters Corporation (NYSE: WAT) is the world's leading specialty measurement company, having pioneered chromatography, mass spectrometry, and thermal analysis innovations serving the life, materials, and food sciences for over 60 years.

We operate directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Our Mission:

At Waters Corporation, we strive to unlock the potential of our employees' careers while delivering benefits as one to provide insights needed today to solve the challenges of tomorrow.

Your Role:

As a Technical Support Professional at Waters Corporation, you will be part of a global team driven by purpose. We're problem solvers and innovators who aren't afraid to take risks to transform the world of human health and well-being.

Responsibilities include:

  • Installation, performance maintenance, troubleshoot, and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Primarily perform remote troubleshooting and support Waters' product suite
  • Establish and maintain effective relationships with external and internal customers ensuring their success
  • Manage customer expectations by communicating work performed and providing follow-up plans if needed
  • Ensure customer compliance regulations are followed
  • Deliver system-level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports daily to document work performed
  • Maintain sound knowledge regarding technology and customers' application demands
  • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Requirements:

  • Bachelors/Masters Degree in Chemistry or Biology, engineering, or other science-related field is desired; will also consider applications with equivalent experience, training, and education
  • 3 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation, with a preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Ability to perform effective system-level troubleshooting
  • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)


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