Reservations Manager

13 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Summary

We are seeking a skilled Reservation Agent to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. In this role, you will be responsible for handling reservation requests, changes, and cancellations, as well as providing exceptional customer service to our guests.

Responsibilities:

  1. Process Reservations: Respond to reservation requests, changes, and cancellations in a timely and efficient manner.
  2. Room Type Determination: Identify the most suitable room type based on guest requirements and availability.
  3. Rate Verification: Confirm room rates and guarantee policies with guests.
  4. Special Requests: Accommodate special requests and document them accurately.
  5. Guest Information: Provide detailed information about hotel facilities and services to guests.
  6. Sales Techniques: Utilize effective sales techniques to maximize revenue growth.
  7. Data Management: Manage data entry and access in the hotel's reservation system.
  8. Guest Escalation: Escalate guest concerns according to established company procedures.

Qualifications:

  • Bachelor's degree in Hospitality or related field (or equivalent experience).
  • Exceptional communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail and organizational skills.


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