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Hotel Guest Services Manager

3 weeks ago

Kuwait City, Al Asimah Caesars Helping Vacancy Full time
Job Summary
The Hotel Guest Services Manager at Caesars Helping Vacancy is responsible for ensuring a seamless and personalized experience for our guests. This role requires exceptional attention to detail, effective communication skills, and the ability to work well under pressure.

About the Role
We are seeking a highly motivated and organized individual to join our team as a Hotel Guest Services Manager. In this role, you will be responsible for managing all aspects of guest services, including check-in and check-out procedures, room assignments, and requests.

Key Responsibilities
- Assign rooms to guests based on their preferences and availability
- Pre-register designated guests and prepare key packets for them
- Coordinate with other departments to ensure smooth operations
- Review and track requests for room changes and communicate with staff accordingly
- Confirm reservations and cancellations, and verify guest information
- Review out-of-order rooms daily and ensure rates match market codes
- Verify and adjust billing for guests, and file necessary paperwork or documentation
- Set up and process guest check-ins and check-outs, and activate room keys
- Secure valid payment from guests and identify any over-commitments
- Perform duplicate reservation checks and block rooms as necessary
- Run daily reports and follow up with guests to ensure their requests have been met

Requirements
- Excellent communication and organizational skills
- Ability to work well under pressure and manage multiple tasks simultaneously
- Strong attention to detail and ability to maintain accuracy
- Effective problem-solving skills and ability to think critically
- Ability to work collaboratively with other departments and teams

Benefits
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment